Precious Bottoms Diaper Service
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Precious Bottoms Diaper Service
and Precious Bottoms Baby Boutique
Terms and Conditions


Starting Service

To start service, there is a 4-week initial minimum plus a one-time set-up fee required for all new customers  This payment is due prior to the first delivery.  The first 4-weeks of service and set-up fee are both non-refundable. Precious Bottoms requires credit card information to be provided for all accounts in the instance that our pail liner or diapers become damaged, lost, or stolen while in your possession. We also offer automatic payment in which your credit card on file can be charged monthly for your service.  This is not required.  However, any unpaid service weeks or damaged, lost or stolen items will be charged to your card if we have not collected the final balance within 2 weeks of termination of service. 


Diaper Service Registry

All registries are “open registries” meaning the registry is open until the customer has decided to close the registry. Precious Bottoms will not give full refunds or cash refunds for any unused dollar amounts remaining on a registry. If diaper service is cancelled and there is a dollar amount remaining on the customers registry account, the customer will receive registry credit valued at 50% of the remaining diaper service weeks amount (i.e. if there is $50.00 remaining on the registry, the registry credit will be valued at $25.00). Customers will receive specific items that were purchased through the registry, but can not receive a cash value for those items. The customer must call Precious Bottoms to use their store credit. The customer has 14 days after cancellation of service to claim the registry credit. Any registry credit not used within 14 days after cancellation of service will be forfeited. Registry credit can only be used towards limited items. The customer may gift their registry credit to a friend or family member or use the remaining balance on any combination of the following goods: prefold cloth diapers, Snappi Fasteners, Thirsties covers, PlanetWise Wet/Dry bags, Kawaii pocket diapers or diaper covers or Morgan Botanicals Sweet Cheeks Balm. The selection available may vary based upon inventory in stock at that time. Special orders will not be placed for specific sizes or prints when registry credit is used. All diaper service products used in service must be returned before credit is issued.


Account Status and Payment Terms


After the initial 4 weeks, customers will be billed monthly. Invoices will be provided between the 15th and 25th of the previous month for the next months service. Payment is due by the due date on the invoice. If payment is not received in full by the due date, a $5.00 late fee will be listed on your next invoice. If payment has not been received within 20 days after the due date on the invoice, a $15 late fee will be listed on the next invoice.  If payment is 30 days late, service will terminate until the full payment plus late fees have been received. Automatic billing is offered in a minimum of monthly increments. The customer may also pre-pay in the following weekly amounts to qualify for discounted pricing:


WEEKLY SERVICE FEE: $21. Each additional child $17.
PAY 13 WEEKS UPFRONT: $20 per week initial use, then $20.50 per week.

There are other pre-payment discounts offered for new clients-see diaper service pricing. 


Payments are accepted in the form of cash, credit, or check made out to “Precious Bottoms Diaper Service.”


There is a $35.00 returned check fee for all bounced checks received by Precious Bottoms.


Termination of Service and Refunds


Customers may cancel at any time after the initial 4-week contract. There are no refunds of any type of the 1st 4 weeks of service and packages or set-up fee's.  At least a 7-day written cancellation notice is required for termination of service. No refunds will be provided on services already rendered or weeks still on the books.  Customers may freeze their weeks and activate them again within 1 years time of freezing. Customers who cancel after the weekly delivery will be charged for that week if it wasn't pre-paid. Upon termination of service, customers have 1 week to arrange the return of all rented diapers and pail liner(s). Failure to do so will result in replacement charges for all missing items. The replacement charge for unreturned diapers is $3.00 each and $20.00 for pail liners. After reasonable effort has been made to recover all rented diapers and pail liner(s), the credit card provided at the beginning of service will be charged for the dollar amount of any unreturned and/or damaged items.

 


Customers who cancel and have pre-paid service after the First 4 week initial contract may gift their diaper service credit to a friend or family member or use 50% of the remaining balance on any combination of the following goods: prefold cloth diapers, Snappi Fasteners, Thirsties covers, Bummis Covers, ProRap Covers, PlanetWise Wet bags, Planetwise snack & lunch bags or Morgan Botanicals Sweet Cheeks Balm. Special orders will not be placed for specific sizes or prints when registry credit is used. All diaper service products must be returned before credit is issued.  Credit is valid for 30 days after it is issued. 


Precious Bottoms reserves the right to terminate this service agreement at any time.


Service


Our weekly cloth diaper service is as follows:
WEEKLY SERVICE FEE: $21. Each additional child $15.
PAY 13 WEEKS UPFRONT: $20 per week Initial purchase, then 20.50 per week.
PAY 26 WEEKS UPFRONT: $19.50 per week (new customers only)
PAY 52 WEEKS UPFRONT: Recieve 4 weeks free. (new customers only)


Weekly service includes:

Pick Up Dirty Diapers
Drop Off Clean Diapers
Rental of Prefold Diapers and Wet Bag
Cleaning* of Prefold Diapers and Wet Bag

*Our organic diapers are professionally laundered with a customized earth friendly detergent. NO harsh chemicals are used.

Typical number of diapers per week:

Newborn: 60-90

Infant: 40-80

Toddler: 20-55


Customers will receive one week’s supply of pre-fold service quality diapers, delivered in a waterproof pail liner on the first and second delivery. Fresh, clean cloth diapers will be delivered each week to REPLACE THE NUMBER OF SOILED diapers left for pick-up starting with the 3rd delivery. 


As your child grows and is ready for a larger diaper, all current diapers must be returned in order to receive a full supply of the larger size. A $3.00 per diaper charge will be added to your next invoice for any unreturned diapers. It is the customer’s responsibility for all Precious Bottoms inventory that comes with weekly service. Regardless of how a diaper might be damaged or stolen, the fee of $3.00 per diaper and $20 per pail liner is the customer’s responsibility to cover unless the theft/damaged occurred while in the possession of Precious Bottoms. It is the customer’s responsibility to let Precious Bottoms Staff know when they are ready for a larger diaper size. If the customer needs more diapers per week it is also their responsibility to let Precious Bottoms Staff know. The customer must notify Precious Bottoms by Friday at 3pm of any changes needed to their weekly delivery (i.e. change in diaper size or amount). Please contact 657-210-1021657-210-1021 with any weekly changes to your account including but not limited to change in size, change in diaper amount and vacation notices.

Vacation


If you are leaving on vacation, please contact us, at 657-210-1021657-210-1021 or at ocdiaperservice@gmail.com at least one week in advance to discuss the available options. If you wish to suspend service while you are gone, you must notify Precious Bottoms a minimum of two service weeks prior to your departure in order to receive credit for vacation weeks. At the time of notice, we will make arrangements to pick up all dirty diapers before you leave so they do not sit while you are gone.  The week we pick up is not a vacation hold week. Service is only suspended when we do not come out.  
We encourage all of our customers to take our diapers with them while they are traveling. Please let us know if you are planning to travel with our diapers and we can make arrangements to get extra diapers or bags to you.


Proper Diaper Use


Precious Bottoms rental diapers are to be used on baby’s bottom only. Customers using diapers for anything other than on a baby’s bottom (i.e. as cleaning rags or spit up rags) will be assessed a fee for any diaper that needs to be removed from service. Price per diaper if found damaged (other than normal wear and tear) is $3.00 each. Please do not put disposable wipes in the wet bag. If disposable wipes are found in the wet bag you will be charged $5.00 per week that disposable wipes are found in your bag.
Certain medications or diaper creams can cause untreatable stains that ruin rented diapers (e.g., Fish oil, Zinc Oxide, Desitin). Please notify us if your child’s doctor has prescribed any medications or diaper rash creams. Visit our website for recommended diaper creams.


Do not store soiled diapers in direct sunlight or in the heat (e.g., outside, in a garage during the summer, in a bathroom or laundry room). This will cause unpleasant things to grow and may damage the diapers. We suggest storing the diapers in the nursery. With your weekly service you will be provided with a waterproof liner. Our pail liners fit perfectly in The Original Diaper Pail that we carry in our boutique. Our pails will also fit in standard tall kitchen pails with swivel lids. Please talk to our staff if you have any questions about pails. There is no need to rinse soiled diapers. In fact, this can cause mold or mildew. Please shake off soiled diapers when possible, although not required, to help mitigate lingering odors and help prevent some staining from occurring on the diaper (again, not required, but appreciated). Please do not store diapers in plastic bags. This can cause mold and mildew. When setting your bag out for pick up, please try to avoid leaving it in direct sunlight. We understand that because of how some houses and apartments are set up this isn’t always an option.

Delivery


Precious Bottoms makes every effort to conserve resources while also meeting customers’ needs. On your delivery day, please place your pail liner full of soiled diapers in an easily accessible place out of direct sunlight when possible.


Missed Deliveries: We understand that being a parent is busy work and things are sometimes forgotten. However, deliveries only occur in your town one day a week. It is imperative that you have your diapers out for pick-up when we arrive. We offer an email reminder for a fee to customers who wish to be reminded.  This service is offered upon request only and there is a fee.  Please tell us when you set up service if you would like an email reminder. We forgive the 1st missed delivery as an “Oops!” and you will receive your clean order. If the diapers are not left out a second week, we will not leave clean diapers and each missed delivery then will result in a $5.00 charge. We deliver diapers in San Diego on Mondays currently (this is subject to change) and we ask that you please be patient for any unexpected weather or traffic delays. Notices will be provided regarding changes in delivery schedule so that we get your diapers to you safely and on time.


Delivery Times:


6am to 8pm Mondays.


Active Military Discount:


For all active duty military we offer a 10% discount on service and products. *This discount cannot be combined with any other discounted package or product.


Lost and Found


Please keep all personal items out of the pail liners. Precious Bottoms Diaper Service is not responsible for any items inadvertently placed in the soiled diaper bag. Please call us to report any missing items. We will gladly return found items on your next scheduled delivery date.


Referring a New Customer


For every new customer that you refer to us that signs up for at least 4 weeks of service, you will receive 15% off your next months invoice.  This is our gift to you for spreading the word about Precious Bottoms Diaper Service.


Customer Satisfaction and Limitations


Precious Bottoms strives to meet the satisfaction of all of our customers. We welcome all comments and questions and will attempt to remedy any situations brought to our attention. Precious Bottoms reserves the right to determine refunds not explained in this agreement on a case-by-case basis. All diapers are cleaned in an Eco friendly diaper only wash.  Nothing but diapers and wipes are washed in the machines and the wash is specially formulated for diapers and the health of your baby.  Precious Bottoms welcomes and encourages any inquiries about our washing process, including the products used. We also encourage open communication about your child’s allergies. However, Precious Bottoms cannot be held liable for adverse reactions that may occur as a result of using our products.

 


Precious Bottoms Cloth Diaper Service of San Diego
Service Agreement: SAMPLE


Name: _____________________________________________________________________
Address: _____________________________________________________________________
Phone Number:_______________________________________________________________
Email:_________________________________________________________________
Expected Due Date: ___________
Number of Children Serviced and Ages: ___________
Diapers per Week: ___________
How did you hear about us (if referred, please list who referred you):
_____________________________________________________________________
Name on Credit Card: ____________________________
Credit Card #: __________________________________
Exp Date: _________
Security Code: _________
Billing Zip Code:__________
Full Billing Address (If different from above): ___________________________________


I have reviewed the Terms and Conditions provided by Precious Bottoms Cloth Diaper Service of San Diego. I have been given the opportunity to ask questions and voice any possible concerns.  I do not feel pressured to purchase more than I would like to, nor do I feel pressured or obligated to sign up to use Precious Bottoms Cloth Diaper Service of San Diego.


I have read the Terms and Conditions provided by Precious Bottoms Cloth Diaper Service of San Diego. I fully understand the Terms and Conditions provided by Precious Bottoms Cloth Diaper Service of San Diego. Although unlikely, I understand that Precious Bottoms Cloth Diaper Service of San Diego and Precious Bottoms Baby Boutique are not responsible and cannot be held liable for any reaction my child might have to product supplied by them or product sold by them. I understand that Precious Bottoms Cloth Diaper Service of San Diego and Precious Bottoms Baby Boutique will make every attempt to help troubleshoot any issues that might come up and cannot be held responsible or liable for their assistance.


______________________________ ____________
Customer Signature                           Date

 

Comments or Specials Requests/Needs:
_____________________________________________________



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